Mary Lou joined KBM in 2013 as an Account Manager in our Quality Assurance Audit Department. She has over 20 years of experience in the Workers’ Compensation industry, including claims management handling, supervision and marketing. Her marketing skills were developed while working for a regional based Independent Medical Examination Company while her extensive claims experience and knowledge was gained from working with both a global based insurance company and Third Party Administrator.
Continuing Education is important to Mary Lou and she is currently pursuing her Associate in Risk Management (ARM) designation. She also received training from the Workers’ Compensation Board for Guidelines for Determining Permanent Impairment and Loss of Wage Earning Capacity as well as Medical Treatment Guidelines. Mary Lou is a graduate of State University of New York College at Buffalo where she holds a Bachelor of Science Degree.