Susan joined KBM in 2016 in our Quality Assurance Audit Department. She has over 25 years of experience in the Workers’ Compensation industry as well as the Automobile Claim Industry with claim handling in both areas. Her previous employment with Liberty Mutual, Royal and Sun Alliance and PMA has developed her knowledge base as a Workers’ Compensation professional.
Susan is a licensed Casualty Adjuster (NYS Department of Financial Services) and has received training from the Workers’ Compensation Board for the Medical Treatment Guidelines as well as for determining Permanent Impairment and Loss of Wage Earning Capacity. She has also earned her SCLA (Senior Claims Law Associates) designation in 2006.